Author: Sevours

Three reasons how IT can improve your customer service

Many people may not be able to quickly tell the relationship between customer service and information technology, but a comparison of both processes can show you how it inter-relates to one another and can complement each other. IT think tank Gartner predicted that 100 million consumers will prefer to shop in augmented reality┬áby 2020 and […]

IT Consultant

Author: Sevours

No Catalog, No Cloud. Reading vCloud API, VMware Agrees.

I’m catching up on my reading of VMware vSphere API and sitting right there are service catalogs as a core enabler for the VMware cloud. Essentially, for cloud computing to work at all, you need to have very well defined set of standards, policies and configuration dials. Without these, it’s all manual, error-prone processes that […]

Best Practices

Author: Sevours

10. Things Vmware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management

This is part 2 of the series “10 Things Vmware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management” that I’ll be publishing over the next couple of weeks. 2. The service catalog is the place where your user can document (communicate) their request Let me show you an example. If you to the […]

Best Practices

Author: Sevours

10 Things Vmware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management

10 Things VMware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management that I’ll be publishing over the next couple of weeks. 5. A service catalog will help VMware admins get ready for cloud computing, public or private. When I first came up with the concept of a service catalog to drive fulfillment process […]

Best Practices

Author: Sevours

10 Things Vmware Server Admins Should Know About Self-Service

10 Things VMware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management that I’ll be publishing over the next couple of weeks. 8. The service catalog software can communicate directly with the underlying support systems to orchestrate workflow Once we have created our standard templates, published them in the service catalog with nice pictures […]

Best Practices

Author: Sevours

10 Things Vmware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management

10 Things Vmware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management that I’ll be publishing over the next couple of weeks. 3. The catalog system is more than a document, it’s also used to manage the lifecycle. What’s great about VM’s is how fast and easy they are to provision, but sometimes they […]

Best Practices

Author: Sevours

Products for Cloud Ops vs. Traditional Ops

Don’t know how I missed this one. Highly recommended. I completely agree that there are new winners and losers because of cloud. For example, self-service and the catalog come to the forefront. Lifecycle and subscription management also become important. On the other hand the traditional CMDB? Not so relevant since so many services become abstract; […]

Best Practices

Author: Sevours

Using a Service Catalog and Lifecycle Management to Increase Capacity or How Many VM Fit Into a Server?

A colleague sent me this CIO article this morning, How Many Virtual Machines Fit on Your Server? And it’s a very interesting read, because the answer seems to be depends on your workload and how well you manage your lifecycle. Here’s the first quote on best practices. But making sure the hardware can support that […]

Best Practices

Author: Sevours

Cloud computing is a batttle for the API’s

I was reading this news about Rackspace adding a partner development portal. And this brought to mind that a large part of the cloud battle is a battle over the API’s to the cloud. At newScale, we have support for VMWare out of the box which means their API’s; and we have Amazon EC2 running […]

Musings

Author: Sevours

Open clouds and the need for a service catalog

I wrote this when, we added newScale to the list of supporters of the Open Cloud Manifesto. I’d like to explain why this manifesto is important to the IT service management community and to us at newScale. In simple terms, when we talk about “cloud-computing” we are speaking of the next generation Data-center-as-a-service. Which is […]

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